Dare to be Direct

Usable Insights with Dr. Mark Goulston

 

”How can I help you?”

”I don’t need your help!”

"They why are we meeting?”

Because we fear offending people's egos, we hesitate but should say to a potential client: "How can I help you?" If they get defensive and respond, "I don't need your help," pause and calmly say: "Then why are we meeting?" Calmly pause again.

This reality check can be a good way of getting a potential client to keep their ego out of working with you and it can help gain their respect. And the more they respect you, the more they'll do what you advise them and the better they'll treat you, including paying your bills. Tipping towing around this obvious reason for meeting will only communicate that you are intimidated.

 

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