Evolving regulations are
making it more difficult and even illegal to check into or
provide information regarding a potential employee's troubled
past unless it can be directly tied to their work product. A
potential employee's references are now only permitted to
provide the equivalent of "name, rank, and serial number" in the
form of dates of service, job responsibilities, and highest
position held.
Business owners will increasingly need to take other measures
to protect themselves from hiring a bad egg and having him or
her rot out the vitality of their enterprise by lawsuit or
under-performing and then making matters worse by blaming their
poor productivity on others. You will need to rapidly assess the
integrity of potential employees, both before hiring and soon
after hiring them. You can accomplish this in a number of ways.
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One might consider a trial period of employment, but when
that is too impractical as in today's market, what can you do to
protect you and your company from making that wrong hiring
decision? How can you prevent hiring a person you will later
regret working for you and who may not be so easy to get rid of
when you do not have the benefit of useful information from
prior employers?
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You can use an Integrity Check Interview. Simply stated, a
potential employee who has nothing to hide has nothing to fear.
But if you're dealing with someone who does have something to
hide, you'd do better to find out sooner than later. You can do
this by doing a projective style of interviewing that goes
deeper than asking applicants about their backgrounds and what
they would do in various hypothetical situations. Your potential
employee doesn't need to be a rocket scientist to come up with
satisfactory answers to typical problems in the job they are
applying for. There are even books and courses to help
applicants counteract probing questions designed to smoke out
typical weaknesses that a potential employer is trying to
detect.
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Psychologically Open Questions:
You will obtain more revealing information if you use
psychologically open questions such as: "What shouldn't I know
about you?" "Why shouldn't I know that about you?" "If I were to
ask your last boss what were your greatest strengths, what would
they say?" "If I was to ask them what were your greatest
weaknesses, what would they say?" "Why should I believe and
trust that you'll do what you say you'll do?" "How do you decide
when you are in over your head in a work related situation?"
"Tell me about such a situation from your prior job?" "What did
you do in that situation?" "Why did you do that?" "How did it
work out?" "How would you recognize a situation that was over
your head the next time? What would be the warning signs that
you'd look for?"
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Body Language:
While you are asking these questions try to be aware of
revealing body language for clues of conflict in your
interviewee. Eyes looking below the horizontal indicate
submission as if they are expecting to be punished for some
wrongdoing. Avoiding eye contact indicates evasiveness.
Increased nervous movement of their ankles, feet, legs, arms,
wrists, hands and fingers also indicate lying or withholding of
truth. Such signs usually mean they are hiding something so if
you observe any of these behaviors try to ask more probing
questions.
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Hypothetical Questions:
Another useful lie detecting device is to describe a
hypothetical problem your potential employee might face on the
job. Then ask him what he would do (action), why he would do it
(thinking), and how he would feel about taking that action
(emotion). People who are lying will have trouble keeping their
actions, thoughts, and feelings in sync. Actions, thoughts, and
feelings represent three separate parts of a person's mind and
it is very difficult to keep a false story straight when you are
asked to speak from all of those areas.
Few businesses have the luxury of having a poorly hired
employee blindside their enterprise by under-producing or
creating negativity among other workers. Ask any employer their
biggest regret about firing a bad employee and most will
respond: "That I waited so long to fire them." Your best defense
against firing poorly is to hire well.
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