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Handling High-maintenance People

 

Dear Dr. Mark,

I've heard you speak on television about  standing up to bullies at work.

I have more trouble with people at the opposite end — the ones who exasperate and suck the life out of me. They make me want to pull my hair out, or even worse, start bullying them. What can I do before I lose my cool?

EXASPERATED
Female, (28) New York


How many high
 maintenance people
do you have in your life?
 


Dear EXASPERATED:

Ah, high-maintenance people! You’ve hit upon one of my favorite topics and least favorite type of people. They are the slow-growing cancers in your life. If you don’t recognize them early and learn to deal with them effectively, they’ll metastasize through everything that’s good about your life, professionally and personally.

I’m betting several names will pop into your mind as soon as I mention their two most notable characteristics: they are difficult to please and easy to disappoint. Other identifiable traits are their constant whining, complaining, pouting, sulking, irritability and downright negative behavior. TOP

Many of these people are in your life because you’re related to them. Ironically, you may find yourself attracted to some and may bring them into your life. Why would anyone set himself up for such misery? High-maintenance people appeal to us because receiving love and appreciation from them feels much more special than it does from their counterparts, the low-maintenance types. They’re the ones who are easy to please and difficult to disappoint. These wonderful people freely give to everyone, so it doesn’t seem like a big deal when they give to us.

When you receive love and appreciation from a high-maintenance person, it’s something special. There’s only one small problem: these people don’t really extend love and appreciation. At best, it’s a tease. At worst, it’s a conscious manipulation. TOP

How should you deal with these energy vampires?
Here are some tips:

• Don’t try to change them.

Let’s face it, you are no match for them. Why should they change when they can usually get whatever they want from you?

• Keep your interactions simple, clear and direct.

Know exactly what they expect from you and what you can expect in return. And do expect something in return. Otherwise your reward for giving to these takers will be not appreciation, but rather the expectation that you will keep giving. If they become indignant and take a haughty tone of "Don’t do me any favors!" then don’t do them any favors.

• Gradually reduce the time you give them.

This will not be easy if you’re one of those who sees the good in the not-so-good and continues to give second and third chances to people who don’t deserve them. But if you don’t, you will get burned out and start to avoid them. Worse yet, you may find them draining so much of your energy that you start withdrawing from real friends.

• Assert your power by putting
them in their place.

Next time they hit on you, say, "I’d like to think about that." The next time they complain to you, respond with, "I don’t know what to say — I wasn’t there and there are always two sides to every story." Then watch them go ballistic and say, "Gee, I’m sorry that’s so upsetting to you." Then get away.


Start cutting your losses with high-maintenance people sooner rather than later. You will discover vitality, satisfying friendships and a joie de vivre that you may not have thought possible. It’ll also be a lot easier to get out of bed in the morning.


TOP

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